Return Policy

Returns, Refunds, and Replacement Policy

Introduction

We are committed to providing a seamless shopping experience. If you're not completely satisfied with your purchase, we’re here to assist you. Please review the Returns, Refunds, and Replacement Policy to understand your options.

Return Policy

✅ Eligibility: Items must be in their original condition, with all tags intact, and returned within the specified window.

✅ Return Window:

• Apparel & Accessories: 0 – 7 days from the delivery date
• Electronics & Home Appliances: 0 – 7 days from the delivery date
• All Other Categories: 0 – 7 days from the delivery date

✅ How to Initiate a Return:

1. Log in to your account and navigate to “My Orders.”
2. Select the order/item(s) to be returned and click “Return.”
3. Follow the on-screen instructions to complete the request.

Refund Policy

💳 Refund Methods:

• Refunds will be credited back to the original payment method (credit/debit card, net banking, etc.).
• In some cases, refunds may be provided as store credit.

📅 Refund Timeline:

• Processing Time: 3-5 business days upon receiving the returned item(s).
• Refund Completion: 7-10 business days post-processing, subject to bank and payment processor timelines.

💰 Refund Amount:

• Full Refund: Applicable for items returned in original condition (excluding shipping costs unless the item was defective or sent in error).
• Partial Refund: Issued at discretion if the returned item is used or damaged.

Replacement Policy

🔄 Eligibility: Items that arrive defective, damaged, or not as described qualify for a replacement.

🔄 Replacement Process:

1. Initiate a return request and select “Replacement” as the reason.
2. Upon verification, a replacement will be shipped.

📦 Replacement Timeline:

• Processing Time: 3-5 business days upon receiving the returned item(s).
• Replacement Shipment: 7-10 business days post-processing, based on inventory availability.

Additional Terms

🚚 Shipping Costs: Return shipping costs are the customer’s responsibility unless the item is defective, incorrect, or otherwise specified.

📌 Item Condition: Items must be returned in original condition with tags attached. Damaged or altered products may not qualify for returns or exchanges.

⚠ Exceptions: Certain items, including personalized products, undergarments, and final-sale items, may not be eligible for return, refund, or replacement.

Contact Us

For assistance, reach out to our support team:
📧 Email: customercare@cavafashion.com
📞 Phone: +91 8591926023
🏢 Address: Durga Nagar, Majas Village, Mumbai, Maharashtra, 400060

Policy Updates

We reserve the right to modify this policy at any time. Changes take effect immediately upon being updated on the website.

Acknowledgment

By using our services, you confirm that you have read, understood, and agreed to this Returns, Refunds, and Replacement Policy.